Customer Service Specialist

Lowe's is hiring for Customer Service Specialist

In the position of a Customer Service Specialist at Lowe's, you will be the frontline representative of the brand, aiding clients with their home improvement requirements and providing top-tier customer support. Your responsibilities will include familiarizing yourself with Lowe's wide array of products and services and leveraging this information to assist customers in accomplishing their objectives.

Key Responsibilities

• Customer Assistance: Offer a friendly welcome to patrons, address inquiries, and deliver tailored help in locating items and amenities.
• Sales and Product Knowledge: Sales and Product Knowledge involve staying updated on the items available in the store, understanding their features, and advantages. This information enables suggesting products that address customer requirements effectively.
• Merchandising: Merchandising involves the upkeep of tidy and well-arranged displays to enhance the visual appeal and make sure products are easily accessible with appropriate labeling.
• Transactions and Checkout: Conduct transactions and manage checkouts by operating cash registers, completing payment processing, and addressing returns or exchanges in accordance with company protocols.
• Cross-Selling and Upselling: Identify opportunities where customers can be introduced to additional or enhanced products or services through cross-selling and upselling techniques.
• Team Collaboration: Collaborate with your team to create a cohesive shopping experience and help achieve store goals through teamwork and coordination.
• Problem Resolution: Resolving issues promptly and effectively is key to managing customer inquiries and fostering a positive perception of Lowe's.

Qualifications

• Completion of secondary education or its equivalent.
• Previous work in retail or customer service is desirable.
• Effective communication and strong interpersonal abilities.
• Rapidly grasping and memorizing information about a product.
• Proficiency in fundamental computer operations required for store system navigation.
• Capability to lift objects weighing up to 25 pounds and remain standing for prolonged durations.

Key Competencies

• Customer-Focused: Devoted to prioritizing the needs of customers and dedicated to enhancing their shopping experience.
• Team-Oriented: Works well in a team setting, demonstrating strong collaborative skills.
• Adaptable: Possessing the capacity to adjust easily to changes and effectively navigates through dynamic settings.
• Detail-Oriented: Detail-oriented individuals prioritize precision in their work and uphold elevated expectations.

Work Environment

• Retail store environment indoors.
• Requires regular engagement with both clients and colleagues.
• The schedule may involve working during evenings, weekends, and holidays.

About Company:

Lowe's Companies, Inc. is a prominent American home improvement retailer that assists individuals in enhancing their residential and commercial spaces. Established in 1921 in North Wilkesboro, North Carolina, Lowe's has expanded its operations to encompass more than 1,700 stores throughout the United States and Canada, attending to a vast customer base annually. The company specializes in an extensive array of home improvement merchandise, ranging from construction materials and tools to appliances, gardening essentials, and interior decorations. Additionally, Lowe's extends professional services like installations, deliveries, and design consultations to cater to the needs of DIY enthusiasts and professional builders. Committed to delivering exceptional customer support, Lowe's concentrates on furnishing a rewarding shopping encounter by offering proficient staff, cutting-edge products, and competitive prices. Maintaining a consumer-oriented strategy, the company prioritizes building enduring connections that revolve around contentment and allegiance.

Lowe's places a strong emphasis on sustainability and social responsibility, taking measures to lessen its environmental footprint by focusing on energy-efficient practices, waste minimization, and sustainable product selections. The corporation is actively involved in giving back to local communities through various charitable endeavors, disaster response programs, and initiatives such as Lowe's Hometowns, which concentrates on rejuvenating neighborhoods. With a technology-driven approach, Lowe's constantly improves its digital tools to provide customers with a seamless online shopping experience, including innovative features like augmented reality for visualizing products within living spaces. By fostering an inclusive workplace environment, Lowe's advocates for diversity, equality, and professional development, ensuring equal prospects for its extensive workforce comprising roughly 300,000 individuals. Lowe's, a prominent entity within the Fortune 500 list, is publicly traded on the New York Stock Exchange using the symbol "LOW", recognized for its dedication to advancement, community engagement, and exemplary customer service. As a trusted partner in the realm of home improvement, Lowe's continues to reinforce its standing as a reliable ally in enhancing lifestyles and contributing to the strength of local communities.